Clear Terms for Better Partnerships.

1. Introduction

These Terms & Conditions ("Terms") govern your access to and use of the Bricks Builder Agency website and any services provided by Bricks Builder Agency ("Bricks Builder Agency", "we", "us" or "our").

By accessing our website, contacting us, requesting a proposal, scheduling a consultation, purchasing a service or entering into a service agreement with us, you acknowledge that you have read, understood and agreed to these Terms, together with any applicable proposal, quotation, statement of work, service agreement or other written terms provided to you.

If you do not agree with these Terms, please do not use our website or engage our services.

2. About Bricks Builder Agency

Bricks Builder Agency is a web design and digital services agency specializing in Bricks Builder and WordPress websites, website design and redesign, website migration, performance optimization, technical SEO, SEO, AEO, GEO, analytics and tracking, and website maintenance.

3. Use of Our Website

You may use our website for lawful purposes and in accordance with these Terms.

You agree not to:

• Use the website for any unlawful, fraudulent or unauthorized purpose.
• Attempt to gain unauthorized access to our website, servers, systems or accounts.
• Introduce malicious code, malware, viruses or other harmful technologies.
• Interfere with the operation, security or availability of the website.
• Scrape, copy, reproduce or systematically extract website content without appropriate authorization.
• Misrepresent your identity, affiliation or relationship with another person or organization.
• Use our website to transmit unlawful, abusive, defamatory, misleading or infringing material.

4. Our Services

We provide website design, development, optimization, migration, digital marketing and related professional services.

The exact scope of services provided to a client will depend on the applicable proposal, quotation, statement of work, service agreement or other written confirmation.

Services may include, depending on the agreed scope:

• Bricks Builder website design and development.
• WordPress website design and development.
• Website redesign and modernization.
• CMS or page-builder migration to Bricks Builder.
• Figma or design-to-Bricks implementation.
• Website performance optimization.
• Technical SEO.
• Search engine optimization.
• Answer Engine Optimization (AEO).
• Generative Engine Optimization (GEO).
• Analytics and conversion tracking implementation.
• Website maintenance and technical support.

Not every service listed on our website is necessarily available under every engagement. Availability, scope and deliverables will be confirmed before work begins.

5. Project Scope and Deliverables

Before commencing a project, we may provide a proposal, quotation, statement of work or other written description of the services and deliverables.

The agreed project scope may specify items such as:

• Project objectives.
• Pages or templates to be designed.
• Features and functionality.
• Design requirements.
• Content requirements.
• Third-party integrations.
• SEO or technical requirements.
• Analytics and tracking requirements.
• Revision limits.
• Project milestones.
• Estimated delivery timelines.
• Fees and payment terms.

Work requested outside the agreed scope may require additional fees, time or a separate agreement.

6. Client Responsibilities

Successful projects require timely cooperation from both parties. The client is responsible for providing accurate information, materials and access reasonably required to perform the agreed work.

The client may be responsible for providing:

• Brand guidelines and logos.
• Website content and copy.
• Images, videos and other media.
• Required credentials and access.
• Domain and hosting information.
• Third-party account access where required.
• Analytics, advertising or marketing account access where applicable.
• Timely feedback, approvals and decisions.

Delays in receiving required information, approvals, content or access may affect the project schedule and delivery date.

7. Client Content and Materials

The client represents that it has the necessary rights, licenses and permissions to provide us with content, images, trademarks, logos, documents, software, data and other materials supplied for use in a project.

The client remains responsible for ensuring that its materials do not infringe the intellectual property, privacy, publicity or other rights of any third party.

We are not responsible for claims arising from materials supplied by the client where the client did not have appropriate rights or permissions to use those materials.

8. Website, Hosting and Account Access

Where website development or maintenance requires access to a client's hosting account, WordPress installation, domain, analytics platform or third-party service, the client is responsible for providing appropriate access.

We will use access credentials only for legitimate project-related purposes and will take reasonable measures to protect credentials entrusted to us.

Clients should maintain their own appropriate administrator access, backups and account recovery methods unless these responsibilities have been expressly included in the agreed service.

9. Third-Party Services and Software

Projects may require third-party software, plugins, themes, hosting services, APIs, fonts, payment providers, analytics platforms, scheduling systems or other external technologies.

Third-party products and services may be subject to separate licensing terms, subscription fees, usage restrictions and privacy policies.

Unless specifically stated in the applicable agreement, we are not responsible for changes, outages, pricing, discontinuation, limitations or failures of third-party services.

Any third-party subscription or licensing costs that are not explicitly included in our quotation remain the client's responsibility.

10. Bricks Builder and WordPress

Where a project uses Bricks Builder, WordPress or related software, the client acknowledges that these technologies are developed and maintained by their respective owners.

We may configure, customize and develop websites using these technologies according to the agreed project requirements.

Changes to WordPress, Bricks Builder, plugins, themes, hosting environments or third-party technologies may affect website functionality or compatibility.

Unless expressly included in an ongoing maintenance agreement, post-launch compatibility work resulting from third-party updates may be treated as additional work.

11. SEO, AEO and GEO Services

SEO, AEO and GEO services are intended to improve a website's technical quality, discoverability, content structure and overall search or AI-platform readiness.

However, search engines and AI platforms independently determine rankings, visibility, citations, answers, indexing and other outcomes.

We therefore do not guarantee:

• Specific Google rankings.
• Specific organic traffic levels.
• Featured snippets.
• Rich-result eligibility or appearance.
• Specific search engine indexing outcomes.
• Specific AI search or generative engine visibility.
• Specific AEO or GEO rankings.
• Specific leads, enquiries, conversions or revenue.

Results may be affected by search engine algorithms, competitors, market conditions, website history, content quality, technical factors and changes to third-party platforms.

12. Website Performance

Where performance optimization is included in a project, we may implement technical improvements intended to improve loading speed, Core Web Vitals, rendering performance and overall user experience.

Performance results can vary depending on hosting, server response time, plugins, third-party scripts, fonts, media, network conditions, browser environment and other factors outside our direct control.

Performance scores from tools such as Google PageSpeed Insights, Lighthouse or other testing platforms may change over time and should not be treated as a permanent guarantee.

13. Project Timelines

Project timelines are estimates unless a specific delivery date has been expressly agreed in writing.

Timelines may depend on the timely provision of content, feedback, approvals, credentials, payments and other client requirements.

Delays caused by circumstances outside our reasonable control, third-party services, technical dependencies or client delays may result in corresponding changes to the delivery schedule.

14. Fees and Pricing

Service fees will be communicated through our pricing information, quotation, proposal, statement of work or other written agreement.

Unless otherwise stated, estimates and quotations are based on the scope of work described at the time they are issued.

Additional requirements, substantial changes, new functionality or work outside the agreed scope may result in additional charges.

Any applicable taxes, government charges, third-party licenses, subscriptions, hosting charges or other external costs will be handled as specified in the applicable proposal or agreement.

15. Payment Terms

Payment schedules will be specified in the applicable quotation, proposal or service agreement.

Where an upfront payment, deposit or milestone payment is required, work may commence or continue only after the required payment has been received.

If an invoice becomes overdue, we may suspend work or access to applicable services until outstanding amounts are resolved, subject to the terms of the applicable agreement and applicable law.

16. Revisions and Change Requests

Where revisions are included in a project, the number and scope of revisions will be determined by the applicable proposal or service agreement.

A revision means a reasonable modification to an agreed deliverable. A request that materially changes the original concept, structure, functionality or project scope may be treated as additional work.

To avoid unnecessary delays, clients should provide consolidated and clear feedback wherever reasonably possible.

17. Intellectual Property

Unless otherwise agreed in writing, each party retains ownership of intellectual property that it owned before the commencement of a project.

Client-specific deliverables and ownership rights will be governed by the applicable proposal, contract or service agreement and, where relevant, the terms of payment and final delivery.

Third-party software, plugins, fonts, stock assets, libraries, frameworks and other licensed materials remain subject to their respective licenses and ownership rights.

We retain ownership of our pre-existing tools, frameworks, development methods, reusable components, processes, know-how and general technical knowledge unless otherwise agreed in writing.

18. Portfolio and Promotional Use

Unless otherwise agreed in writing, we may identify completed client projects as examples of our work and may display publicly available project information, screenshots or links in our portfolio and promotional materials.

If a project contains confidential information or the client has specifically requested confidentiality, we will respect the agreed confidentiality requirements.

19. Confidentiality

Each party may receive confidential or non-public information from the other party during an engagement.

Confidential information should be used only for legitimate purposes connected with the relevant business relationship and should not be disclosed to unauthorized third parties except where required by law or reasonably necessary to perform the agreed services.

Information that is already publicly available, independently developed, lawfully received from another source or otherwise not confidential will generally not be treated as confidential.

20. Warranties and Disclaimers

We will use reasonable professional care and skill in providing agreed services.

Except where expressly stated in a written agreement, our website and services are provided without warranties beyond those that cannot legally be excluded under applicable law.

We do not guarantee that a website, service, integration or third-party platform will operate continuously without interruption or errors.

We also do not guarantee specific business outcomes, revenue, rankings, traffic, leads, conversions, search visibility or AI-platform visibility.

21. Limitation of Liability

To the maximum extent permitted by applicable law, Bricks Builder Agency will not be responsible for indirect, incidental, special, consequential or punitive losses arising from the use of our website or services.

This may include loss of profits, revenue, business opportunities, data, goodwill or anticipated savings, except where such limitation is prohibited by applicable law.

Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited under applicable law.

22. Backups and Data Responsibility

Clients should maintain appropriate backups of their website, databases, files, content and other important information.

Where backup and recovery services are not specifically included in the agreed scope, the client remains responsible for maintaining appropriate backups.

We may recommend or implement backup solutions where included in a specific service, but no backup system should be considered completely immune from failure.

23. Suspension or Termination

Either party may terminate a service relationship in accordance with the applicable service agreement or written terms governing the engagement.

We may suspend or terminate access to services where reasonably necessary due to serious misuse, security concerns, unlawful activity, non-payment, material breach of agreement or other circumstances permitted under the applicable agreement or law.

Upon termination, outstanding fees and other obligations that have accrued before termination may remain payable.

24. Events Beyond Our Control

We will not be responsible for delays or failures caused by events beyond our reasonable control, including significant internet or infrastructure failures, hosting outages, cyber incidents, natural disasters, governmental actions, labor disruptions, telecommunications failures or failures of third-party platforms.

Where reasonably possible, we will communicate material disruptions and take reasonable steps to resume affected services.

25. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, tools or services.

These links are provided for convenience or informational purposes. We do not control and are not responsible for the content, availability, security, privacy practices or terms of third-party websites.

26. Privacy

Our collection and use of personal information is described in our Privacy Policy.

By using our website or services, you acknowledge that personal information may be processed in accordance with the applicable privacy notice and relevant data protection requirements.

27. Governing Law and Jurisdiction

These Terms and any dispute arising from or relating to our website or services will be governed by the laws applicable to the business entity identified in the applicable service agreement, quotation or other contractual document, unless otherwise required by applicable law.

Where a separate written agreement with a client specifies governing law, jurisdiction or dispute-resolution procedures, those provisions will apply to the extent permitted by law.

28. Dispute Resolution

If a disagreement arises, both parties are encouraged to first attempt to resolve the matter through good-faith communication.

Where appropriate, the parties may discuss an informal resolution, negotiation, mediation or another mutually agreed dispute-resolution process before pursuing formal proceedings.

29. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, website, business practices, technology or applicable legal requirements.

Updated Terms will be published on this page with a revised effective or update date where appropriate.

Your continued use of the website after updated Terms are published may constitute acceptance of the revised Terms to the extent permitted by applicable law.

30. Severability

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable, where permitted by law.

The remaining provisions will continue to apply to the extent permitted by applicable law.

31. Entire Agreement

These Terms, together with any applicable proposal, quotation, statement of work, service agreement, privacy policy or other written terms expressly incorporated into the engagement, form the basis of the relationship between the parties concerning the relevant services.

Where there is a conflict between these website Terms and a separately signed service agreement, the terms of the signed agreement will generally take precedence for that specific engagement.

32. Contact Us

If you have questions about these Terms, our services, a proposal, quotation or an existing engagement, please contact us using the official contact details below.